[pullquote]Predictability, consistency and accountability are essential for ensuring client confidence.[/pullquote]
Read an interesting article in the December edition of OnWallSteet.
Written by Dr. Denise Federer, clinical psychologist, executive coach and founder of Federer Performance Management, she has been a consultant to the financial industry for 25 years.
Her “Advisors Guide to Stress Management” can be found below, and is based on the premise that we cannot control the environmental events which cause the stress, BUT we can control our reactions to that environment by anticipating, staying focused and taking certain actions.
Her 3 point strategy plan is pretty straight forward but not always easy to implement.
1) Keep a Stress Management Log: Record the stressful situations you experience over a two-week period. Be sure to include your stressors, your stress reactions and your current coping responses.
2) Create behavioral strategies for managing your own stress: After recognizing circumstances that “set you off” and patterns in how you typically respond, the next step is to modify your current ineffective behavior and substitute more effective coping responses.
3) Create governance rules for your business: Predictability, consistency and accountability are essential for ensuring client confidence. Take the initiative and create office policies that will help you manage your own work-related anxiety, along with client expectations.
Read the full article for more detailed information.